Every economic sector all over the World is affected due to the covid-19 pandemic. All over the world, hotels are forced to close. This pandemic was sad news for hotels because hotels are almost dependent upon guests and employees. Hotels during the covid-19 focused on necessary measures like cleaning standards during the covid-19. In general, the routines in hotels have changed during the covid-19 pandemic. There were many decisions made like government health advice is considered in hotels. The hotels made preventive measures like measuring the body temperatures of persons entering the hotel and wearing masks during covid-19. In fact, in China, if guests arrive at the hotel, were not allowed to visit the same hotel for the next fourteen days and the guests in hotels must go through a body temperature check twice with an infrared thermometer.
Hotel management believes that there is a possibility of recovery from the pandemic by following safety measures. If the focus is shifted towards the hotels, hotels develop pandemic management teams to help people and keep safety measures in hotels. Hotels have developed many posts covid-19 strategies that have helped the hotels to keep their business running. The hotels promote hygiene for all staff and guests. New safety measures for covid-19 are implemented to communicate with guests and agents like all staff and guests must follow wearing masks. If we take the example of the Lebanese hotel industry, the hotel industry is collapsed during covid-19 and was not recovering fast after covid situation, and the hotel industry had a continuous drop in the number of tourists during covid. The economy of the Lebanese is also affected by this crisis. Domestic tourism is the only opportunity for hotels to grow again quickly. Hotels are considered the most affected industry in the world. Many hotels were not ready for a covid pandemic, and they had to reduce costs to attract more tourism. However, the hotel industry's success also varies depending on the decisions of managers and the strategies of the management.
The hospitality of Pakistan and tourism are incredibly famous all over the world. Pakistan has earned a lot of respect from international media. Pakistan tourism was in its heydays, and all over the world, tourists come to visit the Himalayas, bazaars, etc. Pakistan is considered a mini-Dubai for tourism. But due to covid-19, Pakistan has made restrictions on different areas for travel. Only essential travelers can travel the same as there was a limited booking of hotels in Pakistan, so tourism was directly affected. If we look at the small hotels and cafes, they were already closed in covid. Even one famous hotel in Pakistan called Marriott Hotel Karachi announced to workers unpaid leave because the hotel itself was not doing business. Many expenses like operating costs, cleaning costs, security with no guests, or tourism was not acceptable. Same as the case was with other big and small hotels. In this way, the covid pandemic affects tourism in Pakistan all over the World.
The management of hotels how to react to the government actions. During the first stage of covid-19, the highest priority of the hotel management was to check the body temperatures of the customers, and as time passed, the management was more concerned about educating the employees about covid prevention. This all shows that the management of the hotel has changed its attitudes. The management make their training to staff against the covid. The training includes guidelines, standard precautions, and hygiene methods. The hotel management all does this to reduce the risk of getting the covid virus. The management also focused on their cost budgets during the covid-19 because the number of guests was not coming to hotels as they come in routine.
During the covid-19 situation, people decreased personal contact and increased their physical distance. Artificial robots have an especially key role in this covid situation. Thus, the introduction of innovative technology in hotels like robotics came. Many elevated levels hotels started delivering their services in hotels through robots in a contactless manner. The use of robots increases the hotels' competitiveness. In this way government also supports the development robot industry as well as hotels' capabilities to adopt robots’ technology. Robots have a positive effect on turnover intention in the hotel industry.
